Bio Cali Performance — Toronto & GTA + OnlineFrequently Asked Questions.
Everything you need to know before training with Dan — in-person in Toronto & the GTA, or online worldwide.
What happens if I miss a scheduled in-person session?+
Sessions are reserved specifically for you, so a missed session without at least 24 hours' notice counts as used, the same as if you'd attended. If something comes up, reach out as early as you can and Dan will do his best to work with you.
What's the difference between rescheduling and a no-show?+
A reschedule is any change requested with reasonable advance notice, Dan will find another time that works. A no-show is a missed session with no notice at all, which uses up one of your paid sessions.
Where do in-person training sessions take place?+
Dan doesn't work out of a single fixed studio. Sessions take place at gyms and facilities across Toronto and the GTA chosen to fit your goals and location, confirmed directly with Dan when you book.
What do the 3, 6, and 12-month online commitments mean?+
Choosing a commitment locks in a discounted monthly rate for that length of time instead of the standard month-to-month rate. Your coaching continues without interruption through the full term.
What happens when my online commitment period ends?+
Your plan simply ends unless you choose to continue. There's an optional auto-renew setting you can turn on at signup if you'd like your plan to automatically continue for another term once the current one ends.
Is online coaching a subscription or a one-time payment?+
Online coaching is billed monthly as a subscription, including the 3, 6, and 12-month commitment tiers, which lock in a lower monthly rate for that term rather than charging the full amount upfront. In-person session packages are a one-time payment instead.
How long does it take to get my program, and when does it start?+
After you sign up, Dan builds your program around your intake information and goals. Expect your first program within about a week, typically starting the following Monday regardless of the exact day you sign up.
Can I switch between in-person and online coaching, or change my plan?+
Yes. If your schedule or goals change, Dan can move you to a different plan or switch you between in-person and online coaching. Just reach out and he'll work out the details with you directly.
Do I need previous gym experience to start training with Dan?+
No. Dan coaches clients at every experience level, from complete beginners to competitive athletes. Your program is built around where you are right now, not a one-size-fits-all template.
What is your refund policy?+
All payments, including in-person session packages and online coaching commitments, are non-refundable once purchased. If your circumstances change, reach out to Dan directly to discuss your options.